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| Shipping and Returns |
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| ShippingShipping charge are based on the value of the order, and are as follows:Orders under £50.00 will incur a £10.00 charge.Orders from £51.00 - £250.00 will incur a £20.00 charge.Orders over £251.00 will incur a £30.00 charge.
Deliveries are generally made within 20 working days, if your order will take longer than this, we will contact you to advise delivery dates when the order is placed.
ReturnsGoods can only be returned with prior permission from Sensory Technology Limited, a returns number should be obtained and written on all return correspondence.Goods should be returned within 21 days of receipt. After this period, no returns can be made.Goods must be returned in as new condition to qualify for a refund. A restocking charge of 15% will apply to all non-faulty returned goods, postage and packaging costs cannot be refunded.Any costs produced to Customer requirements, or non-stock goods cannot be returned unless faulty.
Faulty GoodsAll Goods are supplied with a 12 month warranty*, if a fault arises within this time, repairs will be undertaken at the cost of Sensory Technology Limited. Any faulty goods must be returned with a returns number obtained from Sensory Technology Limited. If however, it is discovered that these faults have arisen due to actons by the Customer, the Customer shall be liable for any costs incurred by the Sensory Technology Limited to amend the faults. If equipment is found to have been misused, or not maintained in accordance with the Companys instructions, the customer will be liable for any costs incurred. Sensory Technology Limited shall not be responsible for any defects arising out of normal deterioration.The following are excluded from warranty:- Damage due to lightening- Damage due to mains power fluctuation.- Ingress of fluids- Physical abuseFor our full Terms & Conditions of sale, please see the Terms & Conditions link to the left. |
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